Webinars

Join us in exploring the substantial role that AI takes in the contact center industry. Discover how it reshapes customer interactions, improves efficiency, and unlocks new opportunities for businesses.

There are hundreds of KPIs contact center professionals can measure - but sometimes, you only need 3 to determine the state of your business. Join Elemér Erdősi and Gavin Stewart to discover meaningful metrics to your field.

Are you using everything that’s possible within your call center scripts? Join Gavin Stewart and Elemér Erdősi to discover new ways your scripts can make your life easier.

Get practical tips on finding the right contact center software for your organization. Already using a CCaaS solution? We also cover a few signs that it's time to switch.

Check out this webinar to explore ways you can personalize each caller's journey in your contact center's IVR.

Check out this webinar to see how integrating your contact center and CRM system can enhance productivity and agent experience.

Check out this webinar to learn some of the most useful ways AI can enhance contact centers' daily operations.

Check out this webinar to learn some of the most useful ways AI can enhance contact centers' daily operations.

Some organizations are reluctant to move to the cloud, even though they know there are plenty of benefits. Interested why this is happening? Check out this webinar.

In this webinar, you’ll learn about how you can keep up with ever-increasing customer expectations and create 360-degree customer journeys in your contact center.

In this webinar, you’ll learn about how the COVID-19 pandemic has changed our perception of work, how traditional contact centers switched from on-premise to remote operations, and what remote work means for the future of contact centers.

In this webinar, you’ll learn about the most important things to consider when creating a business continuity plan and how to choose the right technology in order to be able to seamlessly continue with your operations in times of uncertainty.

In this webinar, you’ll learn how you can set up your remote contact center with a cloud-based software solution, plan your remote workflows and prepare your team for remote work.